Monitor Secretary's Call Status

With the Boss-Secretary feature enabled, you can set up function keys and configure the IP phone for the boss, allowing the boss to check if the secretary is currently handling his or her call by monitoring the secretary's call status through Cloud Voice App clients and IP phone.

Monitor secretary's call status on Cloud Voice App clients

By setting up function key(s) for the boss's extension, the boss can monitor secretary's call status through Cloud Voice App Desktop Client, Cloud Voice App Web Client, and Cloud Voice App for Google.

Prerequisites: You have Set up Boss-Secretary Feature for Extensions.

Procedure

Log in to PBX web portal, go to Extension and Trunk > Extension, select the boss extension and click .
Click the Function Keys tab.
Configure the following settings to subscribe to the secretary's call status.
- Type: Select Boss-Secretary Feature.
- Value: Select the Secretary extension.
- Label: Optional. Enter a display name for this function key.
Click Save.

Result

The boss can monitor the secretary's call status by the icons in the Function Keys list of Cloud Voice App clients.

Icons & Descriptions

: The secretary is NOT handling any calls for the boss.
: The secretary is answering calls for the boss.
: The secretary is putting a call on hold, waiting for the boss to answer.

Cloud Voice App clients


Figure 1. Cloud Voice App Web Client & Cloud Voice App Desktop Client	Figure 2. Cloud Voice App for Google

Monitor secretary's call status on an IP phone

By setting up the boss's IP phone, the boss can monitor the secretary's call status by the BLF LED, and resume calls transferred from the secretary using the BLF key.

Prerequisites

You have set up function keys for boss to monitor secretary's call status.
Ensure that the IP phone is connected to Cloud Voice via auto provisioning, and has been assigned to the boss extension.

Note: For more information about auto provisioning, see Auto Provision IP Phones.

Procedure

Log in to PBX web portal, go to Auto Provisioning > Phones.
Click beside the boss's phone.
In the pop-up window, click OK.

Result

The boss can monitor the secretary's call status through the BLF LED on his or her IP phone:

Solid Green: The secretary is NOT handling any calls for the boss.
Solid Red: The secretary is answering calls for the boss.
Flashing Red: The secretary is putting a call on hold, waiting for the boss to answer. And the boss can press the BLF key to resume and answer the call.
Note: If the boss is using a Fanvil phone, you need to set the BLF Hold LED to either Slowblink or Fastblink. Otherwise, the BLF LED will not flash when the secretary places a call on hold.