Overview of Paging and Intercom

This topic describes what is Paging and Intercom, scheduled paging call and intercom call.

What is Paging and Intercom

Cloud Voice Paging and Intercom feature helps users broadcast announcements over one or more speakers, without the called party picking up the handset.

Paging
Paging feature is used to make a one-way announcement to users via a phone speaker.

When a broadcaster makes a paging call, the group members' phones automatically answer into speakerphone mode. Group members can not talk with the broadcaster during the call.

For more information, see Set up a One-way Paging Group.

Intercom
Intercom feature is used to establish two-way communication with users via a phone speaker.
When a broadcaster makes an intercom call, the group members' phones automatically answer into speakerphone mode. The broadcaster and all the group members can talk with each other during the call.
For more information, see Set up a Two-way Intercom Group.

Scheduled paging call and intercom call

Besides real-time paging calls or intercom calls, you can set a time schedule to automatically start your broadcast. The Scheduled Paging/Intercom feature is perfect for schools, airports, or other facilities that require routine notifications set in advance.

For more information, see Schedule a Paging Call or an Intercom Call.