Extension Overview

An extension is a short internal number. Extensions allow users to make and receive calls. You can assign extensions to every employee in your organization.

Extension types

Cloud Voice supports SIP extension, which is based on SIP protocol.

To use a SIP extension to make or receive calls, you need to register the extension on an IP phone or a softphone.

For more information, see Create a SIP Extension and Set up a SIP Phone.

Online status

Online status allows you to view status of phone endpoints and Cloud Voice App clients.
  • Phone endpoints
    • indicates that the SIP extension is registered and ready for use.

      Hover your mouse over to view the IP addresses of SIP phones where the extension is registered.

  • Cloud Voice App clients
    • indicates that Cloud Voice App Desktop Client is ready for use.
    • indicates that Cloud Voice App Mobile Client is ready for use.
    • indicates that Cloud Voice App Web Client is ready for use.