Cloud Voice Client Permissions

Client permissions enable you to control user access to specific information, features, and settings. Cloud Voice supports customizing permission rules to control Cloud Voice App client menu and operation permissions, Extension visibility permission, and Contacts visibility permission.

Cloud Voice App clients menu and operation permissions

By default, users can access all the menus and configure all the settings within Cloud Voice App clients. You can set up permission rules to restrict users' access and operation permission:

Menu Visibility Permission: Restrict users from specific menus within Cloud Voice App clients.
Operation Permission: Restrict users from specific settings within Cloud Voice App clients.

For more information, see Set up User Permissions of Cloud Voice App Clients.

Extension visibility permission

By default, all the users can view all departments or the default extension group on Cloud Voice App clients. You can set up visibility rules to restrict users from viewing specific extensions, extension groups,or departments.

For more information, see Set up Extension Visibility.

Contact visibility permission

By default, all the users can neither manage nor view company contacts. You can set up visibility rules to allow specific users to manage or view company contacts.

Note: Personal contacts are ONLY visible to the users themselves.

For more information, see Set up Contact Visibility.