LDAP Server Integration Guide

Cloud Voice supports the integration with third-party LDAP server (e.g. MetaDirectory), which allows for automatically triggering contact lookup in your LDAP server when an inbound call reaches your PBX and displaying caller's name if a match is found. In addition, contact synchronization with phonebook(s) enables convenient outbound calling from Cloud Voice App UC Clients and intelligent inbound call routing based on phonebook(s) matches.

Requirements

Item Requirement
Cloud Voice PBX
  • Plan: Enterprise Plan (EP) or Ultimate Plan (UP)
  • Firmware: Version 84.18.0.102 or later
Third-party LDAP Server No requirement.

Integration flow

The integration between Cloud Voice and LDAP server enables a variety of features, including caller ID name display, contact synchronization, and intelligent inbound call routing based on phonebook matches.

Depending on the features that you want to implement, you will need to perform different operations for the integration, as shown below:

Scenario: Caller ID name display
  1. Integrate Cloud Voice with LDAP Server
Scenario: Caller ID name display and contact synchronization
  1. Integrate Cloud Voice with LDAP Server
  2. Set up Contact Synchronization from LDAP Server
Scenario: Caller ID name display, contact synchronization, and inbound call routing based on phonebook match
  1. Integrate Cloud Voice with LDAP Server
  2. Set up Contact Synchronization from LDAP Server
  3. Set up inbound routes based on phonebook matches