Set Distinctive Ringtones for IVR Calls

You can set a unique ringtone per IVR so that the extension users can easily identify who is calling.

Supported methods

You can set distinctive ringtones for IVR calls via the following methods:

Set distinctive ringtone for IP phone

For users who want to play a specific ringtone for IVR calls on their phones, you can set a specific tone for their extensions by auto provisioning.
Note: Users can also log in to phone web interface to set distinctive ringtone manually on their own IP phones. For more information, contact the phone manufacturer.
Prerequisites
The user's extension has been associated with an IP phone via auto provisioning.

For more information, see Auto Provision IP Phones.

Procedure
  1. Set an alert info for IVR calls on the PBX
  2. Set a specific ringtone for a phone
Set an alert info for IVR calls on the PBX
  1. Log in to PBX web portal, go to Call Features > IVR.
  2. In the IVR Alert Info field, enter an alert info.

    The alert info is used to trigger IP phones to play a specific ringtone when receiving a call through this IVR.

    In this example, set alert info to CustomerService.

Set a specific ringtone for a phone
  1. Set a specific ringtone for a user.
    1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the user's extension.
    2. Click the Phone tab.
    3. In the Distinctive Ringtone section, click Add.
    4. In the Alert Info field, select the alert info that is pre-defined for IVR calls.

      In this example, select CustomerService.

    5. In the Ringtone field, select a specific ringtone for the IVR calls.

      In this example, select Ring5.wav.

      Note: The available ringtones vary by phone models.

    6. Click Save.
  2. Reprovision the phone to take effect.
    1. Go to Auto Provisioning > Phones.
    2. Click beside the phone assigned to user's extension.
Result
The user's phone plays ringtone Ring5.wav when receiving calls from CustomerService IVR.

Set distinctive ringtone for Cloud Voice App clients

You can set a distinctive ringtone for an IVR, which will be played on extension users’ Cloud Voice App clients when they receive calls from the IVR.
  1. Log in to PBX web portal, go to Call Features > IVR.
  2. In the Cloud Voice App Client Distinctive Ringtone drop-down list, select a desired ringtone.

  3. Click Save.
    Note:
    • You can manage the uploaded custom ringtones on PBX Settings > Voice Prompt > Custom Ringtone.
    • If you select an uploaded custom ringtone (rather than a built-in ringtone), it will only apply to user's Cloud Voice App Web Client and Desktop Client for IVR calls. Instead, the Cloud Voice App Mobile Client will play the ringtone configured in the app.
    • If the call is from a contact with a distinctive ringtone set in the user's Cloud Voice App client, the contact’s distinctive ringtone will take priority over the IVR ringtone.