Monitor Extension Status by BLF Key

This topic describes how to configure a BLF key for auto-provisioned IP phone on PBX web portal, so as to monitor the call status and DND (Do Not Disturb) presence status of a specific extension.

Prerequisites

The phone is connected to Cloud Voice via Auto Provisioning, and has been assigned an extension.

For more information, see Auto Provision IP Phones.

Procedure

Step 1. Set up a function key for extension monitoring

  1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the extension that is assigned to the phone.
  2. Click the Function Keys tab.
  3. Configure a function key to monitor the status of an extension.

    The following figure shows a configuration example of monitoring extension 1004.

    • Type: Select BLF.
    • Value: In the drop-down list, select an extension to monitor. In this example, select 1004.
    • Label: Optional. Enter a value, which will be displayed on the phone screen.
  4. Click Save.

Step 2. Apply the configuration to the IP phone

  1. Go to Auto Provisioning > Phones, click beside the desired phone.

    The system prompts you whether to reprovision the phone.

  2. In the pop-up window, click OK.

Result

  • The LED of the BLF key shows the real-time status of extension 1004:
    • Solid Green: The extension is being monitored, and the status is idle.
    • Solid Red: The extension is sending a call or is in a call; or the extension presence is DND (Do Not Disturb).
      Note: For Fanvil IP phones that support differentiated DND status indication, the DND status is indicated by a Solid Yellow LED light. For more information regarding the supported phone models and firmware versions, contact your Fanvil IP phone provider.
    • Flashing Red: The extension is ringing.
    • LED off: The extension is not registered, or the extension has been deleted from the PBX system.
  • You can press the BLF key on the phone to achieve the followings:
    • Place a call to the monitored extension.
    • Pick up the monitored extension's incoming calls.
      Note: To achieve this, make sure that the Extension Pickup feature code is enabled (Path: Call Features > Feature Code > Call Pickup > Extension Pickup).