Cloud Voice Remote Archiving Overview

Cloud Voice allows you to download and archive the system's call recordings and backup files to external servers such as FTP, SFTP, S3-compatible object storage, Google Cloud Storage, and Microsoft SharePoint, enabling less space occupying and minimized data loss risk on PBX, as well as easier file management on external server.

Requirements

Item Requirement
PBX Firmware Version 84.21.0.66 or later
PBX Plan Enterprise Plan (for self-managed phone system) or Ultimate Plan (for Cloud Voice-hosted phone system)

Limitations

  • Archive server: 10
  • Archive task: 200

Archiving workflow

Prepare an eligible account and container on external server

  • An account with read and write permission
  • A container (bucket or folder) to store PBX files

    • Add external server as archive server on PBX

  • FTP Server
  • SFTP Server
  • S3-compatible Object Storage
  • Google Cloud Storage
  • Microsoft SharePoint

    • Create archive tasks on PBX

    For more information, see the following topics: