Manage Voicemails

This topic describes how to check and manage your voicemails in the 'Cloud Voice App for Dynamics 365' plugin.

Procedure

  1. On the plugin, go to Voicemails.
  2. Optional: Search or filter the desired voicemails.

  3. Check and manage the voicemails according to your needs.
    Operation Instruction
    Listen to a voicemail Click of the voicemail.

    An unread voicemail will be marked as read.
    Place a call

    Place a call from voicemail via either of the following methods:

    • Double click a record.
    • Click of the voicemail.
    View the information of the Dynamics contact Click of the voicemail.

    The contact details page opens in the main area of Dynamics 365.
    Download a voicemail To download a voicemail, do as follows:
    1. Click of the voicemail.
    2. Select Download.

      The voicemail is downloaded to your computer.
    Change the read status
    • To mark a voicemail as read or unread, do as follows:
      1. Click of the voicemail.
      2. Click Mark as Read or Mark as unread.
    • To bulk mark voicemails as read, do as follows:
      1. Select the checkboxes of the desired records.
      2. At the top-right corner, click .
    Delete voicemail(s)
    • To delete a voicemail, do as follows:
      1. Click of the voicemail.
      2. Select Delete.
    • To bulk delete voicemails, do as follows:
      1. Select the checkboxes of the desired records.
      2. At the top-right corner, click .