Virtual Fax Integration Overview

Cloud Voice supports integration with online fax service providers, enabling your team to securely send and receive faxes over the Internet via Cloud Voice App Desktop or Web Client, without relying on physical fax machines.

Requirements

To integrate online faxing capability into Cloud Voice PBX, ensure both Cloud Voice PBX and third-party fax platform meet the following requirements.

Platform Requirements
Cloud Voice PBX
  • Firmware: Version 84.20.0.74 or later
  • Plan: Enterprise Plan or Ultimate Plan
Third-party Fax Platform
  • Telnyx
  • IZT Cloud

Integration highlights

Accessible from Anywhere
Send and receive faxes from anywhere, at any time, as long as there is an Internet connection.
Secure Storage and Easy Access
All faxing activities are logged, and all the transmitted fax documents are securely stored for quick retrieval.
Pay-As-You-Go
Eliminate the need for paper, dedicated phone lines, and physical fax machines, reducing the infrastructure and operational costs while paying only for the faxes sent.
Customizable Cover Pages
Add custom cover pages to display essential fields such as sender information, recipient details, brief message, etc. on outbound faxes.
Fax to Email
Forward faxes to designated email addresses for quick information sharing, secure backup, etc.

Workflow to set up online faxing

To enable online faxing on Cloud Voice and allow extension users to send and receive faxes through Cloud Voice App, you need to perform the following operations.
  1. Integrate PBX with third-party fax platform(s).
  2. (Optional) Add and customize cover page(s), which will be available for extension users to use when they send faxes.
    Note: Extension users who are authorized to send faxes can also customize their own cover page(s) from Cloud Voice App Desktop or Web Client.
  3. (Optional) Customize the built-in Fax to Email template, which will be used when faxes are forwarded to mailboxes.

    When done, extension users can send and receive faxes directly from Cloud Voice App Desktop or Web Client.

Fax data auto cleanup

Cloud Voice logs all inbound and outbound fax activities and stores the associated fax files. By default, the system automatically deletes fax data when either of the following thresholds is reached:

  • Fax Files: The maximum storage reaches 1024MB.
  • Fax Logs: Fax logs are retained for up to 7 days, or the total number of logs reaches 200,000.

You can adjust the maximum storage size for fax files or the preservation day for fax logs in System > Storage > Fax Data Auto Cleanup.

Note: The maximum number of fax logs is fixed and cannot be modified.

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