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Integration Guides
This topic provides a list of devices and software which were tested and proven to be interoperable with the Cloud Voice.
CRM
Dynamics 365
User Configuration and Usage
Manage Calls in 'Cloud Voice App for Dynamics 365'
Continue an Active Call on 'Cloud Voice App for Dynamics 365'
Call Switch feature allows you to retrieve an active call from the original device (with your extension registered), and continue it on 'Cloud Voice App for Dynamics 365', without any interruption to the conversation.

Continue an Active Call on 'Cloud Voice App for Dynamics 365'

Call Switch feature allows you to retrieve an active call from the original device (with your extension registered), and continue it on 'Cloud Voice App for Dynamics 365', without any interruption to the conversation.

Requirements

The plugin is running in Dynamics 365 mode.
Your extension has been registered on more than one device.

Prerequisites

You have an active call on another device.

Procedure

On the top of 'Cloud Voice App for Dynamics 365', click Click here to start call switch.
The active call on another device is displayed.
Click the call.

Result

The call is retrieved from the original device to the 'Cloud Voice App for Dynamics 365' plugin.