Cloud Voice 84.15.0.74

Improvements and bug fixes

Emergency Number

Added support for configuring prepend for emergency number (Path: Call Control > Emergency Number > Outbound Rules > Prepend for Emergency Number).

When a user dials the emergency number, the PBX system will automatically add the prepend to the emergency number and send the call out.

Omnichannel Messaging

Optimized user experience in messaging: Words will be wrapped to the next line without being split, maintaining the integrity of the message content.

API

Optimized the call/play_prompt API interface: Added call_id parameter in response parameters to display the unique ID of the call.

Cloud Voice App Web Client

Optimized Cloud Voice CTI feature: Users can use Cloud Voice App Web Client to control Cloud Voice App Desktop Client via CTI.

In this way, Cloud Voice App Web Client acts as a visual control panel on which users can perform the supported call operations, whereas calls are made and received from the connected Cloud Voice App Desktop Client.

For more information, see Control Cloud Voice App Desktop Client by Cloud Voice App Web Client.

Microsoft Teams Integration

Optimized Microsoft Teams integration: Users can now make, receive, and control calls directly on Teams interface and use Cloud Voice App Web Client, Cloud Voice App Desktop Client, or IP Phone as calling endpoints.

For more information, see Integrate Cloud Voice Cloud Voice with Microsoft Teams.