2N IP Intercom Integration Guide

This guide provides a configuration example to show you how to integrate 2N IP intercom devices with Cloud Voice to implement functions such as video intercom, access control, and intercom call forwarding.

Highlights

By integrating the 2N IP intercom device with Cloud Voice, the following features can be implemented:

  • Conduct real-time video communication with the visitor
    In addition to audio communication, the door station can conduct video communication with various endpoints.
    • Indoor station
    • Cloud Voice App UC Client
    • Video IP phone
  • Simultaneous ringing and flexible access control with different endpoints

    You can configure the Ring Strategy feature for the PBX extension to make the door station calls be sent to Cloud Voice App clients or other extension endpoints simultaneously. In this way, you can answer and open the door via Cloud Voice App clients or other extension endpoints at hand, no matter you are in the office or on the road.

  • Auto-forward visitor calls to other destination without missing any calls

    If you don't want to miss any calls when absent, you can configure the Call Forwarding feature for the PBX extension, by which the calls will be forwarded to a designated destination (such as an external number). In this way, remote access control can be easily implemented.

Scenario

In this solution, the 2N IP intercom serves as the door station, while the Cloud Voice App UC clients of PBX extensions function as indoor stations. When a visitor presses the call button, the 2N IP intercom initiates a video SIP call through the PBX to the designated extension(s). The extension user can then answer the call, communicate with the visitor via two-way audio, and view real-time video. After verification, the user can press a predefined switch code to remotely unlock the door.
Note: This guide uses the Cloud Voice App UC Client for illustration. However, any SIP-compliant endpoint, including IP phones registered with the indoor receiver's extension, can function as the indoor station to receive calls and execute the door release operation.

Supported intercom devices

This solution is compatible with multiple models of 2N IP intercoms. The supported device models are as follows:

  • 2N IP Base
  • 2N IP Force
  • 2N IP One
  • 2N IP Solo
  • 2N IP Style
  • 2N IP Verso

Test environment

The information of the test environment is listed below:

Device Firmware Version IP Address / Domain Name
Cloud Voice 84.21.0.16 docs.example.cloud-voicecloud.com
2N IP Solo 2.46.0.70.3 192.168.28.48

Integration process

1. Preparation
Prepare the integration by creating necessary extensions on Cloud Voice PBX, and setting up the network connectivity for the intercom device to allow access to its web interface for subsequent configuration.

For more information, see 2N IP Intercom Integration Preparation.

2. Register 2N IP intercom with Cloud Voice PBX's extension

Register the intercom device with a PBX extension, which allows the intercom to initiate calls through the PBX when its button is pressed.

For more information, see Register 2N IP Intercom with Cloud Voice Extension.

3. Configure call and door release settings for PBX extensions on 2N IP intercom
Configure the intercom's dialing, switch code, and audio prompts, which allows it to automatically initiate calls to specified extension(s) when the button is pressed, automatically unlock the door upon receiving a designated DTMF code, and play the customized prompt when the door is open.

For more information, see Configure Call and Door Release for PBX Extensions on the Intercom.