Allow Agents to View Queue Call Logs on Cloud Voice App Clients

This topic describes how to allow agents to view queue call logs on their Cloud Voice App UC Clients.

Procedure

  1. Log in to PBX web portal, go to Call Features > Queue.
  2. Click beside the desired queue, and enter the Queue Panel Permissions tab.
  3. Scroll down to the Agents section, and complete the following settings.
    1. Select the checkbox of Queue Call Logs.

    2. Set up the viewing permission.
      Item Description
      Member Specify the agents that can view call logs of the queue on their Cloud Voice App clients.
      • All: All the queue agents can view the queue call logs.
      • Specified Agent: Only the specified agents can view the queue call logs.
      View Range Specify the type of queue call logs that the authorized agents can view.
      • All: Agents can view all call logs, including incoming calls and missed calls.
      • Incoming call: Agents can view the call logs of the queue calls that they answered.
      • Missed call: Agents can view the call logs of missed queue calls, as well as the missed call processing status.
  4. Click Save.

Result

The authorized agents are able to view queue call logs on their Cloud Voice App Web Client and Desktop Client (Path: Call Logs > Queue Call Logs).

Cloud Voice App Web Client Cloud Voice App Desktop Client