Speech to Text API Integration Overview

Speech to Text, also known as speech recognition, enables transcription of audio messages into texts. Cloud Voice allows you to use a third-party transcription service to implement the audio transcription.

Restriction

This integration is NOT supported on Cloud Voice that can not access Google service.
The integrations can NOT be used simultaneously with the built-in AI voicemail transcription on the PBX system.

Supported Service Platform

Cloud Voice supports the following third-party transcription service:

Note: The Speech to Text feature on Cloud Voice is free. However, you will need to pay for the Speech-to-Text service of the third-party platforms.

Google Cloud Speech-to-Text API
For more information about the integrations, see Integrate Cloud Voice with Google Cloud Speech-to-Text Service.

Applications

After STT integration is set up on the PBX, the speech recognition can be applied to Voicemail Transcription. Users can receive voicemails in the form of text on different platform:

Cloud Voice App UC Clients: Users can check the transcribed text for each voicemail on Cloud Voice App Web Client, Cloud Voice App Desktop Client, and Cloud Voice App Mobile Client.

Email Client: If Voicemail to Email feature is enabled, the transcribed text will be displayed in the email content for received voicemails.