View and Manage Guest Stay History

Guest Stay History provides quick information on the visits of guests. This topic describes how front desk can view, download, and delete guest stay histories.

Restriction

A maximum of 100,000 guest stay histories can be stored.
Note: When it reaches the maximum number, the oldest histories will be deleted automatically.

View guest stay history

Log in to Cloud Voice App Desktop/Web Client, go to Hotel Management > Stay History.

All the guest stay histories are displayed on the list.

Download guest stay history

You can download all guest stay histories, or filter and download only the histories you need.
Note: Invoices are NOT included in the download. To download invoices, see Check guest invoices.
Download all guest stay histories

  1. Log in to Cloud Voice App Desktop/Web Client, go to Hotel Management > Stay History.

  2. Click Download, then select Download All Data.

    All guest stay histories will be downloaded to your computer as a .csv file.

Download specific guest stay histories

  1. Log in to Cloud Voice App Desktop/Web Client, go to Hotel Management > Stay History.

  2. Filter out the desired guest stay histories.

  3. Click Download, then select Download Filtered Data.

    The filtered guest stay histories will be downloaded to your computer as a .csv file.

Delete guest stay history

Restriction
Only guest histories with Check Out or Room Change status can be deleted.
Procedure

  1. Log in to Cloud Voice App Desktop/Web Client, go to Hotel Management > Stay History.

  2. Delete guest stay histories as needed.
    • To delete specific histories, click , then click OK.

    • To delete all histories, click , then click OK.

Result
The guest histories as well as the invoices are deleted from the PBX.