Grant Room Management Permission

Grant room management permission to front desk(s), allowing them to handle guest check-ins and check-outs, room assignments, wake-up calls and more, directly from Cloud Voice App Desktop/Web Client.

Procedure

  1. Log in to PBX web portal, go to Hotel Management.
  2. Under Hotel Settings tab, add a permission rule.

    1. In the Client Configuration Permission for Hotel Management section, click Add.
    2. In the Extension drop-down list, select the extension(s) to which you want to grant permission.
    3. In the Permission Type section, select permissions.

      Refer to the following table to see how the authorized extension(s) can access and perform operations on Cloud Voice App Desktop/Web Client based on the corresponding privilege.

      Permission Description
      Room Panel

      The authorized staff member can access Room Panel on Cloud Voice App Desktop/Web Client (Path: Hotel Management > Room Panel) to perform operations such as check-in, move rooms, set Do Not Disturb (DND), change room status, add wake-up calls, check out, etc.
      Wake-up Service

      The authorized staff member can access Wake-up Service (Path: Hotel Management > Wake-up Service) on Cloud Voice App Desktop/Web Client to perform operations such as schedule wake-up tasks and review the wake-up log.
      Call Service
      The authorized staff member can manage guest calls from Operator Panel on Cloud Voice App Desktop/Web Client.
      Tip: Refer to Call Management Permission to learn more.
      Stay History

      The authorized staff member can access Stay History on Cloud Voice App Desktop/Web Client (Path: Hotel Management > Stay History) to review guest stay history.
      Delete Check-in History

      The authorized staff member can access Stay History on Cloud Voice App Desktop/Web Client (Path: Hotel Management > Stay History) to delete guest stay history.
    4. Click Save.

Result

  • The selected extension(s) can access and perform operations on Cloud Voice App Desktop/Web Client based on their assigned privileges.
  • If you grant any of the Room Panel, Wake-up Service, or Call Service permissions to extension(s), an extension visibility rule will be created on the PBX to allow the selected extension(s) to make calls to the guest rooms.