Live Chat Integration Guide
By adding Cloud Voice Live Chat to a website, your website visitors can call or chat with your agents in just one click, while agents in your business can centrally handle all customer conversations on Cloud Voice App UC Clients.
Highlights
- Easy website integration
- Embed a live chat widget on any website effortlessly, no coding skills required.
- Free online consultation (chat & call)
- Website visitors can initiate a chat or a call with agents in your business at no cost.
- Secure resource control
- Specify website domain and limit the number of concurrent calls to ensure that the live widget only works on the trusted website and prevent resource abuse.
Requirements
Make sure Cloud Voice meets the following requirements:
| Item | Requirement |
|---|---|
| Firmware | Version 84.20.0.128 or later |
| Plan | Enterprise Plan (EP) or Ultimate Plan (UP) |
| Domain Name | Due to the limitation of the third-party platform, the domain name must NOT contain underscore character(s), otherwise the messaging channel will encounter authentication failure, or will fail to receive messages. |
| Domain Certificate | A valid domain certificate is installed. Note: If the root domain of your Cloud PBX is NOT
the standard Cloud Voice-provided domains (ycmcloud.com,
cloud-voicecloud.com, or cloud-voiceycm.co.za), you NEED
to install a valid domain certificate for the PBX first, otherwise
the messaging channel will encounter authentication failure, or will
fail to receive messages.
|
Limitations
Learn about the limitations of Live Chat widget.
| Item | Description |
|---|---|
| Message type | Supports text messages, emojis, and images. Note: For Image: The file
format should be
.png,
.jpg, or .jpeg and
the maximum file size is 10 MB. |
| Messaging mechanism | Supports to receive and reply to Inbound messages, but agents can NOT initiate a chat or a call with website visitors through the live chat widget. |
| File retention period | Files can be retained for 72 hours. |
| Chat session |
Supports 20 active sessions. |
Integration workflow
Set up a Live Chat channel
Set up a Live Chat channel on Cloud Voice to generate an embed code.
Enable Live Chat on your website
Add the Live Chat Embed Code to your desired website.