Download External Chat Logs

This topic describes how to download external chat logs for legal compliance, dispute resolution, training, or other purposes.

Requirements

The firmware version of Cloud Voice is 84.13.0.25 or later.

Procedure

  1. Log in to PBX web portal, go to Reports and Recordings > External Chat Logs.
  2. To download all chat logs, click Download at the top of the list, then click Download All Chat Logs.

  3. To download specific chat logs, do as follows:

    1. Set criteria to filter the desired records.

      The relevant records of external chat sessions are displayed on the page.

    2. At the top of the list, click Download, then click Download Filtered Chat Logs.

Result

The external chat logs are downloaded to your computer, and each downloaded chat log has two CSV files:
  • Session_Record: This file includes basic information about all the chat sessions in the download list.
  • Chat_Data_Record: This file contains detailed chat histories of the entire chat session.